Frequently asked Questions

NDIS Plan Management

What is Plan Management?

Being plan managed means that a NDIS registered plan management provider (such as Your Choice Plan Management) takes care of the National Disability Insurance Scheme funding on the participant’s behalf, ensuring timely payment of invoices and other admin.

This relieves the stress that can be associated with claiming payments through the NDIS MyPlace Portal and the hassle of storing all receipts.

But using a plan manager, the participant can use service providers who are both registered and not registered with the NDIS, often giving you better value and certainly improved choice and control over your NDIS budget.

How Do I Become Plan Managed
To be plan managed, you must have ‘Improved Life Choices’ included in your NDIS plan.

If your planning meeting or review is coming up, be sure to request that “Improved Life Choices” is included in your plan. This covers all plan management fees so there is no expense to you or your support budget.

If you have a current plan that does not have Improved Life Choices included, but you do wish to be plan managed, you can request a review of your NDIS plan to have plan management included. Be aware, reviews can take some time.

What does My Plan Cover?
The NDIS will approve claims for what is deemed a ‘reasonable and necessary’ support. These are goods or services directly relevant to the participant achieving the specific goals and objectives detailed in their current NDIS plan.

The NDIS will be unlikely to approve claims that are not deemed to be related to a participant’s disability, such as; items everyone has to pay for like day to day living costs, entertainment, food, support items already delivered under other NDIS funding, items that do not represent value for money, items that may pose a risk of harm to the participant or others, and items already covered by other Government funding such as Medicare etc.

More information about what are deemed “reasonable and necessary” supports – see the NDIS website. You might also find the NDIS explanation video links under our resources section useful too.

How do I sign up Service Providers?

We make getting started with a service provider easy. We’ll send you a ‘New Provider Form’ with all the information they will need to forward us invoices, and you can leave the rest to us.

How much does your Plan Management service cost?

Our service costs you nothing. Our fee is added to your NDIS budget so there is no reduction in the funds you have to get the support you need. So our extra help is effectively “free” to you.

All you have to do is request “Improved Life Choices” be included in your plan, the NDIA will then cover our fees. This includes the initial one-off cost (per plan) of getting you set up in our system and supporting you as you transition to plan management, as well as our flat-rate monthly fees.

What is an “Internal Review”?

This is a review of a decision by the NDIA. The NDIA staff member who works on the internal review will not have been involved in the earlier decision. They may want to talk to you directly as part of this process.

What does “reasonable and necessary” mean?
‘Reasonable’ means something fair and ‘necessary’ means something a person needs.

The NDIS funds supports and services that relate to a person’s disability to help them achieve their goals.

How long does it take to get an invoice paid?

Our aim is to get your claim to the NDIA as quickly as we can and we have invested heavily in the best available software to get funds to your provider or your reimbursement paid within 3 working days as our goal.

Making sure we have your providers’ current bank and other details helps ensure we can meet this three day payment goal.

Not sure if your claim is going to be deemed “Reasonable and Necessary”?
Refer to the checklist on page 9 of Participant Booklet 3, or see the form based on this checklist in this website’s resources section.

Your Choice DPM Processes

How Do I Sign Up To Become A Client of Your Choice DPM?

The signup process takes only a few minutes which we can do on the phone with our service agreement emailed to you for sign off.

Although we do like to also arrange what we call an “on-boarding meeting” (which takes about 60 minutes) either face to face or by Zoom, to ensure we understand your plan and situation so we can work out together how we can best support you.

Just fill in our contact form on our website or email us at hello@yourchoicedpm.com.au or call 08 6333 0901 to get started.

Can I Transfer To Your Choice DPM From Another Plan Manager?

Yes! You are able to change plan mangers any time. If you intend to transfer over to us from another plan manager during the dates of your current plan, in order for us to be able to connect you, you first need to contact the NDIA on 1800 800 110 to advise them. You will also need to request that your previous plan manager cancels their service booking and reduce their available funds to zero in order for us to be able to make our service booking.

To make this easier, we will waive our normal set up fee in the first plan period, which is normally paid by the NDIA as we don’t want you to feel stuck with a provider that doesn’t suit your needs.

How Do I Log In To View My Budgets And Information?

Logging in to. Once you have completed the sign-up process with Your Choice DPM, you will be sent log in details to our portal and how to set up a password.

Once you have done that, you will be able to view your budgets, goals, invoices easier than ever with Your Choice DPM. The portal is accessible on smart phone, tablet or computer.

How Do I Claim Payment For An Invoice?

Invoices can be emailed by you or your provider to invoices@YourChoicedpm.com.au.

Make sure though that you have already registered the provider details with us before submitting an invoice for payment. Just ask us for a Provider Details Form to do this. A copy of this form can be downloaded from our website resources section. Or send us an email to support@yourchoicedpm.com.au and we will call you back to get the new provider details.

You are able to claim a personal reimbursement with a receipt and a Request for Reimbursement Form (see resources section on this website) and email to invoices@YourChoicedpm.com.au.

Our preferred file extension for invoices, receipts, and other documentation is PDF format.

How can I transition from an old plan to a new plan?

We will normally be in touch about 6 weeks before your current plan expires, however, if you have had an interim review or you have already completed a new NDIS plan, please advise our team via email at support@yourchoicedpm.com.au that you have an updated plan and we will be in touch.

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